The time frame for your order delivery is divided into two parts:
Processing Time: Order verification, tailoring, quality check, and packaging.
Orders that are in stock in our Kauai warehouse will ship out the same day as they are ordered. If the order is placed before 12:00 pm EST. If the order is placed after 12:00 pm EST, it will go out the next business day.
Shipping time: This refers to the time it takes for the item to be shipped from our warehouse(s) to the destination.
Shipping within the US, delivery can take between 1-5 business days
Outside of the US, delivery can take between 7-35 business days.
Packages are returned for several reasons. If you wish to have your package reshipped, your must email us with your name (the name on your order) along with your order number and that you are still interested in receiving your purchased items.
The package will have to go through our return policy of inspection before we can replace, refund or reship.
If the package was returned because of an error on our end, and it passes our in-house inspection (see our Return Policy), we will reship the package at no cost to you.
If the package is returned due to an error other than from us, shipping costs must be paid before we can reship your package